Returns and cancellations

Cancelling an item

• Can I cancel or change my order once it’s been placed?
• Can I cancel my order under the Consumer Contract Regulations?

Returning your order

• How do I return my order?
• How do I track my return?
• Can my parcel be collected from a different address?
• Can I exchange an item?
• How do I return large items?

Getting a refund

• Have you received my return?
• What is your return policy?
• How long do I have to return my order, and what happens if I return it late?
• I received a faulty/damaged/broken item, what should I do?